Question 1

What do I need to bring to be able to check in?

Accepted Answer

You must be 21 and older to check in. A valid form of government-issued identification is required to check in. Government-issued identification includes a driver’s license, passport, or military identification.

Upon check-in, guest must present booking credit card. If the credit card is unavailable, guest’s deposit will be refunded to the booking credit card, and another valid form of payment is required, such as a major credit card including Visa, MasterCard, American Express, Discover, China Union Pay, and Diners Club.

Question 2

What time is check-in and checkout?

Accepted Answer

Check-in begins at 3 p.m. and checkout is at 11 a.m.

Question 3

Can I request early check-in or late checkout?

Accepted Answer

You can request early check-in or late checkout by calling the Hotel Operator at 877.883.6423. Based on availability; additional charges may apply.

Question 4

Can I check in on my mobile device?

Accepted Answer

You may use venetianlasvegas.com/checkin to check in up to 24 hours in advance. Once your suite is ready, a confirmation email or text will be sent to you. All you have to do when you arrive is pick up your suite key from the Guest Assistance line at the Front Desk.

For terms and conditions, click here.

Question 5

What are the various options to check-in?

Accepted Answer

We offer a variety of ways to check-in:

Upon arrival, you may check-in in-person at the Front Desk. Make sure to check which hotel your reservation is for, The Venetian or The Palazzo, as each has their own Front Desk.
Beginning 24 hours in advance of your reservation, you may use mobile check-in. Visit venetianlasvegas.com/checkin to check-in up to 24 hours in advance and start the check-in process online. You will receive a text when your suite is ready and with instructions to pick up your keys.
Upon arrival, visit a Check-In Kiosk in person. These kiosks are located in The Venetian and The Palazzo lobbies. You should not use a kiosk if you have already checked in online using mobile check-in.

Question 6

Is there a charge for mobile check-in?

Accepted Answer

No. There is no additional charge for mobile check-in.

Question 7

What is Kiosk Check-In?/Can I use a kiosk to check-in?

Accepted Answer

Check-In Kiosks are available in both The Venetian and The Palazzo lobbies as an additional option to check-in. Kiosk check-in is separate from mobile check-in. Please do not attempt to check-in via a kiosk if you have used mobile check-in.

Question 8

Can I use a kiosk to print my keys if I’ve already used mobile check-in?

Accepted Answer

If you have used the mobile check-in option, please wait for the confirmation email or text message that will be sent once your suite is ready, and pick your keys up from the Front Desk.

Question 9

What are the different options to checkout?

Accepted Answer

Listed are the various options:

In-person at the Front Desk
Speaking to a Front Desk Agent via telephone
Through the menu option on your television system inside your suite
Use one of the numerous kiosks located conveniently throughout the property
Visit venetianlasvegas.com/checkout on the day of your departure and follow the instructions to complete checkout
For terms and conditions, click here.

Question 10

How can I view my folio after checkout?

Accepted Answer

To view your guest folio and email yourself a copy, go to venetianlasvegas.com/folio

You will need to enter the last name on the reservation, suite number, and confirmation code to retrieve this information.

Question 11

Debit Card vs. Credit Card?

Accepted Answer

Our guests are welcome to use both. When using a Debit card, funds are charged in advance and any unused portion is refunded upon checkout. Refunds on Debit cards may take up to 20 business days depending on the banking institution and/or issuing country. A hold will be placed on the line of credit for the guest using a Credit card. After the charges are settled upon checkout, the remaining hold is released. This may take up to 7 business days depending on the banking institution and/or issuing country.

Question 12

Will a hold of funds be placed on my card?

Accepted Answer

Generally, yes, there will be funds held on the method of payment provided. The first night room and tax is generally billed upon reservation however, guests are responsible for the remainder of the nights and any applicable charges such as daily Resort Fees and incidental deposit.

Question 13

What is the incidental deposit policy?

Accepted Answer

A credit card incidental deposit of $150 per reservation is required upon check-in. This minimum deposit will not allow our guests to charge back to their suite from any outlet on property but will allow them access to movies, refreshment center, phones, etc. Guests are also offered the option of open charging privileges and the initial deposit taken will be $150 per day. The first guest to check in will be charged this deposit. Signature Suite incidental deposits require a minimum of $500 for Penthouse suites or $2,500 for Presidential suites per stay. These options are presented upon check-in to all of our guests.

Question 14

I booked through a third-party, is everything pre-paid?

Accepted Answer

In most cases, suites and taxes are pre-paid on third party reservations but guests are still responsible for the daily Resort Fee and any applicable incidental deposit upon check-in.

Question 15

Can someone else pay for my stay?

Accepted Answer

Yes, we accept full payment for suite and taxes including daily Resort Fee over the phone up to 14 days prior to your arrival. You can arrange payment by calling Hotel Reservations at 866.659.9643.

Question 16

Is there an early departure fee?

Accepted Answer

An early departure fee in the amount equal to all remaining suite charges and taxes will apply to, and be due and payable from, guests checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged the full amount including taxes and fees. Certain exceptions may apply.

Question 17

If the reservation is under my name, can someone else check in on my behalf?

Accepted Answer

To ensure customer safety and accuracy, we suggest calling ahead to Resort Services at 866.659.9643 to provide any changes in your reservations. If someone is able to check in on your behalf, they must be 21 years of age or older and must be in the system as an authorized guest. A deposit for the full stay will be collected at check-in.

Question 18

Where is The Venetian Front Desk located?

Accepted Answer

The Venetian Front Desk is located in The Venetian main lobby. The main lobby can be accessed upon arrival to The Venetian Porte-Cochère and is centrally located next to The Venetian Casino. If you are coming from The Venetian, proceed to the casino level and follow the sign towards the main lobby.

Question 19

Where is The Palazzo Front Desk located?

Accepted Answer

The Palazzo Front Desk is located in The Palazzo main lobby. The main lobby can be accessed upon arrival to The Palazzo Upper Porte-Cochère and is centrally located next to The Palazzo Casino. If you are coming from The Palazzo self-parking garage, proceed to the casino level and follow the sign towards the main lobby.

Question 20

How much is the daily Resort Fee and what is included?

Accepted Answer

A daily Resort Fee is $55 plus applicable tax per night, payable upon check-in. The daily Resort Fee includes:Access for two to the fitness facility at the Canyon Ranch^® spa + fitness, in-suite Internet access (Wi-Fi or Ethernet), boarding pass printing at the Concierge desk, unlimited local and toll-free calls, and access to thousands of top magazines and newspapers through free PressReader app.

Question 21

How do I download my periodicals?

Accepted Answer

While on property, connect to the “VenetianLasVegas” utilizing the “Hotel Guest” option. Choose the PressReader icon once connected and you will get instructions on how to download the PressReader app from the app store of your choice. With the PressReader App installed on their device, registered guests have access to full issues of thousands of top magazines and newspapers while connected to The Venetian or The Palazzo Wi-Fi network.

Question 22

How can I request for tax exemption on my bill?

Accepted Answer

Guests requesting tax exemption status must meet the Clark County Transient Lodging Tax Exemption criteria. For more information, please visit ClarkCountyNV.gov.

Question 23

Can I or someone else pay in advance for a reservation?

Accepted Answer

If requesting to pay in advance for your reservation or for the reservation of a guest at our hotel, please reach out to the Resort Services Department at 866.659.9643 at least 14 days in advance of the stay.

Question 24

If I lose my key card, my key card does not work or I need additional key cards, what do I need to do?

Accepted Answer

In the event that your key card does not work or lost, please contact the Front Desk for a new or updated key.

Question 25

How many guests are allowed in the suite? Are there additional fees for additional guests?

Accepted Answer

The Standard Luxury King and Luxury Two Queen suites can accommodate a maximum of 4 guests. Each reservation includes 2 guests at no charge and a fee of $50 plus taxes per day applies for each additional guest. Additional guests (13 and older) are $50.00 per person, per night.

Question 26

Who can I contact for assistance booking a new reservation?

Accepted Answer

If you need assistance booking a new reservation, please contact Resort Services at 866.659.9643.

Question 27

I need to make changes to my reservation. Who should I contact?

Accepted Answer

If you booked directly through our website and need to change dates, add guests, or upgrade your suite, please visit our Manage Reservation page. All other guests can contact Resort Services at 866.659.9643 or Reservations@VenetianLasVegas.com to make changes to your reservation. Please note that some restrictions may apply.

Question 28

How can I cancel a reservation?

Accepted Answer

Guests who booked directly through our website or call center may cancel their reservation through our Manage Reservation page. All other guests can contact Resort Services at 866.659.9643 or Reservations@VenetianLasVegas.com to make changes to your reservation. Please note that some restrictions may apply.

Question 29

Can I have my luggage sent to my suite once I get to the hotel?

Accepted Answer

Our bellmen are always available at your disposal. You can drop off your bags to the bellman at valet or if you self-park, you can drop them off before check-in in the main lobby and your bags will be delivered to your room at no charge.

Question 30

Where can I store my luggage? Is there a charge?

Accepted Answer

Luggage storage is complimentary and available 24 hours / 7 days at the Guest Services Desk located near the main entrances of both The Venetian and The Palazzo.

Question 31

Is my luggage subject to search and x-ray?

Accepted Answer

All luggage and belongings deposited with the Hotel are subject to x-ray and search for safety considerations of the Hotel and its other guests;
The Hotel assumes no civil liability for loss or damage (other than the statutory minimum);
By depositing any luggage or personal belongings with the Hotel, a guest assumes the risk of x-ray and search by the Hotel and/or law enforcement; and
By depositing any luggage or personal belongings with the Hotel, the guest provides express permission to the Hotel to consent to search by law enforcement, at the Hotel's discretion.

Question 32

Where can I purchase gondola tickets?

Accepted Answer

You can purchase gondola tickets at The Venetian Resort in the Grand Canal Shoppes. Ticket sales open daily at 10:00 a.m. for the indoor ride and at 11:00 a.m. for the outdoor ride. The outdoor ride operates on a seasonal and weather permitting basis.

Question 33

Do you have a Business Center?

Accepted Answer

The FedEx Office Business Center offers you virtually everything to meet your business needs, including signs, banners, posters, tent-cards, brochures, flyers, or presentations printing, copying, and binding services that make it easier for you to conduct business. Computer rentals, scanning, faxing, and Internet connectivity are all available 24 hours a day, 7 days a week, and pre-conference file assistance is also available. Located on Level 2 of the Convention Center.

FedEx Office Business Center Phone Number: 702.836.4400

Question 34

What is your pet policy?

Accepted Answer

Trained service animals are welcome at The Venetian Resort.

Question 35

Where is the pool located? What are the hours?

Accepted Answer

The pools are located in the following areas:

The Venetian Pool Deck is located on the 4th floor of The Venetian North Tower.
The Palazzo Pool Deck is located on the 3rd floor of The Palazzo guest elevators.
The Pool Garden is located on Level 10 of The Venetian South Tower. This can be accessed via the 10th floor Skybridge from The Venetian North Tower, or by taking The Venetian South Tower elevators from The Venetian lobby to Level 10.
Pool seating is limited, and availability is not guaranteed.

Pool hours vary by season. Please visit The Venetian Resort Pools page to view current pool hours.

Question 36

Is smoking allowed at the pools?

Accepted Answer

Smoking is only permitted in designated areas on The Venetian and Palazzo pool decks.

Question 37

Where is the Venetian Rewards desk located?

Accepted Answer

Inside The Venetian, the Venetian Rewards Desk is located near the main entrance of the casino floor. Inside The Palazzo, the Venetian Rewards Desk is located in the casino next to the Cashier Cage.

Question 38

Do you allow smoking on property?

Accepted Answer

Smoking is permitted on casino floor only.

Question 39

How much do you charge for Wi-Fi Internet Access?

Accepted Answer

Wi-Fi (20Mbps) is included in the Resort Fee, or if you aren’t paying the Resort Fee, you can add it to your reservation for $19.95 at the Front Desk. Internet access is available in all our suites, as are all connection cables for your laptop computer upon request.

Question 40

Is there a fitness center on property?

Accepted Answer

Yes, access to the Canyon Ranch fitness center is included in the Resort Fee. The Venetian North Tower and The Palazzo fitness centers are open from 6:00 a.m. – 8:00 p.m.; The Venetian South Tower fitness center is open 24 hours a day.

You can purchase daily passes to the Canyon Ranch fitness center by calling 702.414.3610.

Question 41

Can I pre-arrange to have flowers or gifts sent to the suite?

Accepted Answer

Yes, we have an in-house Floral Department that can assist you with floral arrangements and gift baskets. You can order online or call 866.395.4345.

Floral arrangements sent to the resort from third-party companies cannot be delivered directly to suites and must be picked up from the Guest Services desk in The Venetian or The Palazzo lobby. Items may only be delivered and picked up from the Guest Services desks between the hours of 7am – 12am. Refrigeration is not available for floral arrangements while they are stored and the resort is not responsible for the condition of any flowers/arrangements. Perishable items such as fruit arrangements will not be accepted. Items must be for registered guests to be accepted.

Question 42

Is there a mail drop off area for letters or packages?

Accepted Answer

Can I have a package shipped to the resort? The FedEx Office Business Center will pack your materials and ship them via FedEx Express or FedEx Ground. If you need to send a package to the resort we will receive and track your packages from the minute they arrive on property until you sign for them. Please call the FedEx Office Business Center at 702.836.4400, or email usa5607@fedex.com to arrange for packages to be sent to the resort. The FedEx Office Business Center is located on Level 2 of the Congress Center at The Venetian, adjacent to the Bellini Ballroom. A satellite business center location is available on Level 1, near the Galileo Ballroom.

Question 43

Do you offer notary service on property?

Accepted Answer

Notary service is available Monday through Friday from 8:00 a.m. – 5:00 p.m. at the The FedEx Office Business Center.

Question 44

Do you provide wheelchairs?

Accepted Answer

Yes, a limited number of wheelchairs are available to rent. We recommend contacting the Hotel Operator at 702.414.1000 before arrival to check on availability. If you are already on property, please visit the Guest Services desk.

Question 45

Do you have a currency exchange service?

Accepted Answer

You can exchange foreign currency on the casino floor, at the main cashier cage.

Question 46

What if I left an item inside my hotel suite, who should I contact?

Accepted Answer

Contact the Lost and Found to report a missing item online. You will receive an email confirmation and the team will be in touch with any updates.

Question 47

Do you offer on-site childcare?

Accepted Answer

While we do not offer on-site childcare, you can obtain a list of childcare companies in Las Vegas by calling the Hotel Operator at 877.883.6423.

Question 48

Do you offer on-site medical care?

Accepted Answer

While we do not have on-site medical care, we do have trained Emergency Medical Technicians on site 24 hours / 7 days.

Question 49

Do you have any available spaces for oversized vehicles?

Accepted Answer

Yes. Limited oversized vehicle parking is available. Vehicles are subject to location/height restrictions at The Venetian ranging from 6’8” to no greater than 8’3”. The Palazzo does not have oversized on-site parking at this time. These spaces are subject to availability and are on a first come first served basis.

There are no hookups for RVs in our Oversize Parking. Trailers are prohibited on property.

Guest will be responsible for any transportation and fees associated with off-site parking.

Question 50

Do you offer connecting suites?

Accepted Answer

Yes, connecting suites can be purchased in advance through Suite Reservations by calling 866.659.9643, and can also be requested at check-in but are subject to availability.

Question 51

Do you offer handicap-accessible suites?

Accepted Answer

Yes, we do have both handicap-accessible suites and suites equipped for the hearing-impaired. Simply ask your representative at The Venetian or The Palazzo for more information when booking your suite.

Question 52

Is smoking allowed in the suites?

Accepted Answer

No. All of our suites are non-smoking. A standard fee starting at $500+ tax per day will apply if evidence of smoking is found in any suite. Smoking is permitted in designated areas on the casino floor only.

Question 53

Do you offer room service?

Accepted Answer

We offer 24-Hour In-Suite Dining for both of our properties.

Question 54

How do I upgrade my suite?

Accepted Answer

You can call 877.444.5777 prior to arrival for a suite upgrade or ask your Front Desk agent during check-in.

Question 55

I would like to schedule a wake-up call, how do I request one?

Accepted Answer

A wake-up call can be set up manually through the in-suite telephone, or by contacting the Hotel Operator at 877.883.6423.

Question 56

Can I get my clothes laundered or dry cleaned during my stay?

Accepted Answer

Yes, laundry service is offered 24 hours / 7 days. There is a laundry bag and printed form with directions located in the closet of your suite.

Question 57

What types of amenities are included in the room? What amenities can we request for?

Accepted Answer

All suites include a hairdryer, iron, and ironing board but do not include a coffee maker or microwave.

At your request and based on availability, we will supply your suite with a refrigerator for $50 per day. For medical purposes, you can use the courtesy shelf within our refreshment center and/or a complimentary refrigerator will be provided. You can also make a request for cribs but there is no guarantee as all items are limited. Upon arrival, simply contact the Hotel Operator at 877.883.6423 or request during check-in.

Question 58

Do you have a fax machine in the suite?

Accepted Answer

Fax machines are available upon request by contacting Priority Services.

Question 59

Can I order movies in my suite?

Accepted Answer

You can order movies in your suite by using the pay-per-view service available in your in-suite television system.

Question 60

Are there items you do not allow guests to bring to their suites?

Accepted Answer

We do not allow external cooking devices such as a hot plate, coffeemaker, etc. Coffee, tea, specialty drinks, and hot food can be ordered through in-suite dining. Personal sized coolers are allowed, but wheeled or large two-person coolers are not permitted. Oversized coolers may be stored at the Bell Desk during your stay. We do not permit any firearms on property. All firearms brought must be checked in at the Security podium.

Question 61

Can I bring my own cooler into the resort?

Accepted Answer

Personal sized coolers are allowed, but wheeled or large two-person coolers are not permitted. Oversized coolers may be stored at the Bell Desk during your stay.

Question 62

Do you offer rollaway beds?

Accepted Answer

We do not offer rollaway beds, but all standard suites include a sleeper sofa.

Question 63

What is the minimum bet for your Table Games (i.e. Blackjack, Roulette, Pai Gow, etc.)?

Accepted Answer

Table minimums are adjusted based on business demands, and generally start at $10 during the week and $15 on weekends.

Question 64

Do you have a Poker Room?

Accepted Answer

Yes, our brand new poker room is located in The Palazzo, level 2 of Grand Canal Shoppes.

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