Last Updated: September 20, 2024
The Venetian Resort Concierge Services is committed to assisting you with the creation of a memorable itinerary for your entire stay with us. Please contact Concierge Services for resort-wide assistance at 866.725.2990 or email Concierge Services.
- What do I need to bring to be able to check-in?
- What time is check-in and checkout?
- Can I request early check-in or late checkout?
- Can I check-in on my mobile device?
- Is there a charge for mobile check-in?
- What are the different options to checkout?
- How can I view my folio after checkout?
- Debit Card vs. Credit Card?
- Will a hold of funds be placed on my card?
- What is the incidental deposit policy?
- I booked through a third-party, is everything pre-paid?
- Can someone else pay for my stay?
- Is there an early departure fee?
- If the reservation is under my name, can someone else check-in on my behalf?
- Where is The Venetian Front Desk located?
- Where is The Palazzo Front Desk located?
- How much is the daily Resort Fee and what is included?
- How do I download my periodicals?
- How can I request for tax exemption on my bill?
- Can I or someone else pay in advance for a reservation?
- If I lose my key card, my key card does not work or I need additional key cards, what do I need to do?
- I need to make changes to my reservation, who should I contact?
- How many guests are allowed in the suite? Are there additional fees for additional guests?
- Who can I contact for assistance with booking a new reservation?
- Who can I contact for assistance with an existing reservation?
- How can I cancel a reservation?
- Can I have my luggage sent to my suite once I get to the hotel?
- Where can I store my luggage? Is there a charge?
- Is my luggage subject to search and x-ray?
- Where can I purchase gondola tickets?
- Do you have a Business Center?
- What is your pet policy?
- Where is the pool located? What are the hours?
- Is smoking allowed at the pools?
- Where is the Venetian Rewards desk located?
- Do you allow smoking on property?
- How much do you charge for Wi-Fi Internet Access?
- Is there a fitness center on property?
- Can I pre-arrange to have flowers or gifts sent to the suite?
- Is there a mail drop off area for letters or packages?
- Do you offer notary service on property?
- Do you provide wheelchairs?
- Do you have a currency exchange service?
- What if I left an item inside my hotel suite, who should I contact?
- Do you offer on-site childcare?
- Do you offer on-site medical care?
- Do you have any available spaces for oversized vehicles?
- Do you offer connecting suites?
- Do you offer handicap-accessible suites?
- Is smoking allowed in the suites?
- Do you offer room service?
- How do I upgrade my suite?
- I would like to schedule a wake-up call, how do I request one?
- Can I get my clothes laundered or dry cleaned during my stay?
- What types of amenities are included in the room? What amenities can we request for?
- Do you have a fax machine in the suite?
- Can I order movies in my suite?
- Are there items you do not allow guests to bring to their suites?
- Can I bring my own cooler into the resort?
- Do you offer rollaway beds?
- What is the minimum bet for your Table Games (i.e. Blackjack, Roulette, Pai Gow, etc.)?
- Do you have a Poker Room?
- Do you offer gaming lessons?
- How do I get credit for my table games play with regards to receiving complimentaries?
- What are the denominations of your slot machines?
- If I have a ticket that I forgot to cash out of a slot machine tab, can I still redeem by mail?
- How can I receive complimentaries for my table, slot, and video poker play?
- Can I redeem my winning Race and Sports Book ticket by mail?
- How can I find out if a specific sporting event will be shown in the Race and Sports Book?
- How will I know if my casino credit application has been approved?
- Why can I connect to Wi-Fi in the casino but not in the suites?
- What if speeds aren’t fast enough?
- What if you can’t connect to Wi-Fi?
- Is complimentary high-speed in-suite Internet included in my Resort Fee?
- Do I have to provide my login credentials each time I log on to the Internet?
- What are my login credentials?
- What is an Access Code?
- If I need assistance with accessing the Internet, who can I contact?