Best Rates Guarantee FAQs

• The information related to the stay (arrival date, departure date, number of guests)
• The competing room provider and rate
• Confirmation number
• www.venetianlasvegas.com rate
• Your contact information (name, email and phone number).

Yes, a reservation through www.venetianlasvegas.com is required.

Yes. Submit with the required information listed above.

All claims can be submitted via email to our reservations team at reservations@venetianlasvegas.com

You will hear back from The Venetian Resort within 24 hours.

A Venetian Representative will contact you. If the submitted claim is successful, you will be notified of your upgraded room type and revised Best Rate Guarantee rate.

Claims are only valid for room types that are bookable via www.venetianlasvegas.com.
 

MAKE A CLAIM
 

Step 1:

Find a lower, published, available rate for the same Venetian room type and dates within 24 hours of making a reservation on VenetianLasVegas.com.
 

Step 2:

Please send an email to reservations@venetianlasvegas.com with the following information:

• The information related to the stay (arrival date, departure date, number of guests)
• The competing room provider and rate
• Confirmation number
• www.venetianlasvegas.com rate
• Your contact information (name, email and phone number).
   

Step 3:

A Venetian Representative will evaluate your claim to ensure it meets our Property Terms and Conditions.
 

Step 4:

Within 24 hours, a Venetian Representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation to match the lower third-party room rate AND upgrade you to the next available room level.

Download The Venetian Resort Las Vegas Best Rate Guarantee Terms & Conditions.