Damaged Item Policy
Damage is defined as physical damage or marring to a box or item. Recipients are strongly encouraged to open, inspect, and test products upon delivery. It is the recipient's responsibility to report damage to the Grazie Gifts Shopping Event Customer Service Team within 48 hours of delivery of order. The Venetian Resort is not responsible for damaged merchandise.
Concealed damage must be reported to the customer service department within 48 hours of order receipt.
All original packaging including over box and shipping label are needed to process a claim with UPS and freight carriers. It is imperative that both above two criteria are met in order to open a claim. UPS or freight carrier may either call tag the item to do an inspection or, at their determination, request that the customer simply throw the item away. Once the claim is approved by UPS or the freight carrier and the Grazie Gifts Shopping Event Customer Service Team, a replacement item will be shipped. All replacement shipments will be for the same item (or a comparable item if a transition has occurred in the interim).
If the Grazie Gifts Shopping Event Customer Service Team is contacted past 48 hours of item delivery, it will not be able to process a claim or a replacement shipment to the award recipient.
Defective Item Policy
It is the recipient's responsibility to report defective merchandise within 72 hours of order delivery. Proper claim procedures must be followed for warrantied items. The Venetian Resort is not responsible for defective merchandise.
Merchandise may be covered by a manufacturer's warranty. Defective merchandise will be handled in a manner consistent with the manufacturer's warranty policy. Program participants may contact the Grazie Gifts Shopping Event Customer Service Team for assistance and direction on each manufacturer's warranty process.
Program participants must contact Grazie Gifts Shopping Event Customer Service within 72 hours of item delivery to report a defective item. The Grazie Gifts Shopping Event Customer Service Team will issue a Return Authorization (RA) number if applicable to the defective item. If a Return Authorization is issued, the defective item will be picked up by UPS call tag, freight carrier, or other method. Upon receipt at the distribution center, and inspection, the customer service team will credit the first shipment in its entirety and re-ship the replacement item.
For items in which a call tag is issued, the item and all components (including all original manufacturing packaging, manuals, parts, accessories, and manufacturer's original box) must be returned with the call tagged item. Grazie Gifts Shopping Event Customer Service shall verify all of these materials are returned and if they do not come back at all or do not come back in said manner and in resalable condition (save the defect), Grazie Gifts Shopping Event Customer Service shall not ship replacement items and will contact program participants for resolution.
All replacement shipments will be for the same item (or comparable if a transition has occurred in the interim).
The following items are not covered under this defect return policy:
- Perishable items
- Items that do not have a manufacturer's warranty
- Items that have in-home warranty service
- Items that require service at a specialized distributor, such as jet skis, ATVs, pianos, cars
- Items that cannot be returned via UPS, i.e. that were delivered by a freight carrier
The above stated items (or item classes) will be handled in a manner consistent with the manufacturer's policy. Program participants may contact the Grazie Gifts Shopping Event Customer Service team for assistance and direction on each manufacturer's warranty process.