Welcome to Grazie Gifts 2022! If there’s ever been a year worth splurging on yourself, friends, and family – this is it! We have updated our entire event this year to make it safer & healthier for everyone including you, our team members, and our shopping & shipping partners.

Grazie Gifts 2022 Assistance Center

November 16 – 27


If you have questions about the Grazie Gifts online event or need assistance, our staff will be happy to help you. Our assistance center is located near the Grazie Rewards desk adjacent to the High Limit Slots room in the Venetian casino.

Hours:
Sun – Mon: 9am – 5pm
Tues – Sat: 11am – 5pm
Closed November 24 Thanksgiving Day

Step 1: Log In

You must use the Grazie Rewards website to access online shopping. Make sure you’re able to log in before you visit.

Step 2: Unlock The Shop

To experience Grazie Gifts this year you must come on property during the event dates, November 16-27.

If you are staying at The Venetian on a Grazie Gifts offer, your shop will be automatically unlocked as soon as you check in. You will receive an email letting you know that the shop has been unlocked shortly after you check into the hotel.

If you are already a Grazie Rewards member with at least 5,000 Grazie Gifts points, your shop will be automatically unlocked as soon as you earn 1 more point during your trip. You will receive an email letting you know that the shop has been unlocked shortly after you begin your gaming session.

If you are not checking into The Venetian, please visit the Grazie Gifts 2022 Assistance Center located near the Grazie Rewards desk adjacent to the High Limit Slots room in the Venetian casino. We will request your Grazie Rewards card, a government-issued photo ID and email address to verify your identity and confirm that your account has been unlocked.

You will know that the Grazie Gifts online shop has been unlocked when you visit the dashboard of your Grazie Rewards online account. You will see the Grazie Gifts banner, and a link that states, “Your shop has been unlocked” and “Shop Now.”

Step 3: Shop Online Anytime Anywhere

Once you’ve confirmed that your shop has been unlocked, you can shop online from any device (smartphone, desktop, laptop, tablet). The shop will be online and available 24-hours a day from 11 a.m. Wednesday, November 16 through 11:59 p.m. December 1, 2022.

Our online shop works just like any other online shopping site. You can browse for products you want, and add them to your cart. When you’re ready with your order, simply click Checkout to complete your transaction.

Please note – if you want to ship your items to multiple different addresses – please complete a new order for each different address. 

We encourage you to shop early to provide the best lead-time for your gifts to arrive before the holidays. If you have questions about the shop, policies, or products, please visit the Assistance Center near the Grazie Rewards desk adjacent to the High Limit Slots room in the Venetian casino.

Frequently Asked Questions

What are the hours for this year's Grazie® Gifts Shopping Event?

The dates for the event will be November 16, 2022, to November 27, 2022, at The Venetian® Resort Las Vegas (Grazie Gifts Shopping Website is available from November 16, 2022, through 11:59 PM PST December 1, 2022). A Grazie Gifts Assistance Center will be available at The Venetian during event dates for Point Transfers, Slot Credit or Free Bet Chip Redemptions and Technical Help. Hours are follows: 11 AM to 5 PM PST daily, except Sundays and Monday are 9 AM to 5 PM PST. Closed on Thanksgiving Day, November 24.

How are Grazie Gifts Points redeemed?

You'll get access to an online shopping cart while on property that will let you browse and select gifts from the comfort of your own device. As always, Grazie Gifts Assistance Center and the Customer Service Team are available to help.

Do I have to use all my Grazie Gifts Points on one purchase?

No, you can use all or some of your Grazie Gifts Points to redeem a reward. You may also earn more Grazie Gifts Points throughout the event period by playing your favorite slot or table games at The Venetian Resort.

How long will it take to receive my order?

Due to COVID-19, shipping delivery times are extended this year.  We will make every effort to deliver most items prior to December 24, 2022. However, we cannot guarantee all deliveries will arrive by this date.  Additionally, some items have a known longer lead time.  Please check the expected (not guaranteed) delivery window on the website for the item(s) you ordered in the item description before December 1 at 11:59 PM PST.

Can I ship to a business address or PO Box?

You may ship to a business address. However, PO Box addresses are not permitted for shipment.

How will my order be shipped?

Most items are in stock and shipped via standard ground service. Larger items ship via freight carrier and will require delivery arrangements where you will be contacted by phone or email when your item is ready to ship. Other items that are shipped directly from the manufacturer will be shipped according to manufacturer's shipping guidelines. Please note, items consisting of multiple pieces, or orders containing multiple items may ship separately. A signature may be required upon delivery of your item in order to ensure receipt of the merchandise.

Can I cancel or change an order once it is placed?

Once an order is placed, it can only be cancelled or changed within 48 hours of order placement but no later than November 29, 2022. Changes or cancellations after this time cannot be made. To cancel an order, please contact the Grazie Gifts Shopping Event Customer Service at 1-833-568-6105 or orders@graziegiftsevent.net.

Who should I contact if I have a specific question regarding my order?

You may contact the Grazie Gifts Shopping Event Customer Service Team at 1-833-568-6105 or orders@graziegiftsevent.net.

Customer Service is available from 8 AM to 5 PM PST Monday through Friday, excluding Thanksgiving Day, November 24 and the Friday after Thanksgiving, November 25.

Why is my telephone number requested?

Your telephone number is required to allow Grazie Gifts Shopping Event Customer Service to contact you should a question occur when processing your order.

Why is my email address requested?

Your email address is required so you can receive an order confirmation email. In addition, it is used as an alternative contact in the event you cannot be reached via telephone. At no time will your personal information, including your email address, be shared with any third parties.

Do I have to pay shipping, handling, and sales tax charges for items ordered?

Shipping, handling, and sales tax are already included in your Grazie Gifts Points.

What are the Returns/Exchange policy?

No product or reward returns, refunds or exchanges are provided by Grazie Gifts Shopping Event. All redemptions are final.

What if my item arrives Damaged or Defective?

Damaged Item Policy

Damage is defined as physical damage or marring to a box or item. Recipients are strongly encouraged to open, inspect, and test products upon delivery. It is the recipient's responsibility to report damage to the Grazie Gifts Shopping Event Customer Service Team within 48 hours of delivery of order. The Venetian Resort is not responsible for damaged merchandise.

Concealed damage must be reported to the customer service department within 48 hours of order receipt.

All original packaging including over box and shipping label are needed to process a claim with UPS and freight carriers. It is imperative that both above two criteria are met in order to open a claim. UPS or freight carrier may either call tag the item to do an inspection or, at their determination, request that the customer simply throw the item away. Once the claim is approved by UPS or the freight carrier and the Grazie Gifts Shopping Event Customer Service Team, a replacement item will be shipped. All replacement shipments will be for the same item (or a comparable item if a transition has occurred in the interim).

If the Grazie Gifts Shopping Event Customer Service Team is contacted past 48 hours of item delivery, it will not be able to process a claim or a replacement shipment to the award recipient.

Defective Item Policy

It is the recipient's responsibility to report defective merchandise within 72 hours of order delivery. Proper claim procedures must be followed for warrantied items. The Venetian Resort is not responsible for defective merchandise.

Merchandise may be covered by a manufacturer's warranty. Defective merchandise will be handled in a manner consistent with the manufacturer's warranty policy. Program participants may contact the Grazie Gifts Shopping Event Customer Service Team for assistance and direction on each manufacturer's warranty process.

Program participants must contact Grazie Gifts Shopping Event Customer Service within 72 hours of item delivery to report a defective item. The Grazie Gifts Shopping Event Customer Service Team will issue a Return Authorization (RA) number if applicable to the defective item. If a Return Authorization is issued, the defective item will be picked up by UPS call tag, freight carrier, or other method. Upon receipt at the distribution center, and inspection, the customer service team will credit the first shipment in its entirety and re-ship the replacement item.

For items in which a call tag is issued, the item and all components (including all original manufacturing packaging, manuals, parts, accessories, and manufacturer's original box) must be returned with the call tagged item. Grazie Gifts Shopping Event Customer Service shall verify all of these materials are returned and if they do not come back at all or do not come back in said manner and in resalable condition (save the defect), Grazie Gifts Shopping Event Customer Service shall not ship replacement items and will contact program participants for resolution.

All replacement shipments will be for the same item (or comparable if a transition has occurred in the interim).

The following items are not covered under this defect return policy:

  • Perishable items
  • Items that do not have a manufacturer's warranty
  • Items that have in-home warranty service
  • Items that require service at a specialized distributor, such as jet skis, ATVs, pianos, cars
  • Items that cannot be returned via UPS, i.e. that were delivered by a freight carrier

The above stated items (or item classes) will be handled in a manner consistent with the manufacturer's policy. Program participants may contact the Grazie Gifts Shopping Event Customer Service team for assistance and direction on each manufacturer's warranty process.

What is the item lost in transit policy?

For items that have been reported to Grazie Gifts Shopping Event Customer Service as not yet received despite tracking showing as delivered (a.k.a. “lost in transit”), the Grazie Gifts Shopping Event Customer Service Team will open a claim with the carrier to start the investigation. Lost in transit items must be reported within thirty (30) days of order placement by the recipient. UPS and freight carriers will place a tracer on the package and investigate. The next steps will depend upon investigation results. It is possible that the carrier denies the claim due to evidence confirming delivery. In this case, The Venetian Resort will decide if other item(s) are to be shipped to the guest at cost to The Venetian Resort. If the carrier approves the claim, other item(s) will be shipped to the guest at no cost to The Venetian Resort. In most cases, investigations can take between 2-4 weeks to complete. The Guest will be informed of the process and expectations will be set by Grazie Gifts Shopping Event Customer Service during the first contact. The Venetian Resort is not responsible and assumes no liability for lost in transit items.

Who can I contact if I'm having trouble logging in?

If you are having an issue logging into your Grazie account, please contact The Venetian Resort Services at (877) 247-2943. Resort Services can assist with website login and account activations. They can contact Grazie Gifts Shopping Event Customer Service for you if necessary.

What should I do if I find a discrepancy with my point balance?

If you notice any discrepancies with your remaining point balance, the first step should be to log out of your account and log back in again. This will prompt a point refresh and will likely resolve the issue.

If the discrepancy remains after logging out and back in, please email Grazie Management at LV_grazie_management@venetianlasvegas.com. They will respond to all inquiries within 24 hours.

What should I do if I notice I was charged an incorrect amount?

If you believe that you were changed incorrectly for an item, please contact the Grazie Gifts Shopping Event Customer Service Team at 1-833-568-6105 or email at orders@graziegiftsevent.net.

Who should I contact if I wish to change my shipping address, email, or phone number?

To update your shipping address, phone number, or email address please contact the Grazie Gifts Shopping Event Customer Service Team at 1-833-568-6105 or email at orders@graziegiftsevent.net. This can be accomplished on items not yet underway in the fulfillment process.

When will I be able to log into the Grazie Gifts store and when will my points be visible?

Upon check in you will receive an email to unlock the shopping site. Or by generating a slot or table rating during the event dates. Alternatively, please vi sit the Grazie Gifts Assistance Center to be unlocked. Points will be visible on your account starting on November 16 and for the duration of the event.

Does my Grazie Rewards tier status give me special pricing during this year’s Grazie Gifts Shopping Event?

Yes, the Grazie Elite tier will receive a 30% discount and the Paiza tier will receive a 50% discount. Discounts will reflect in the shopping cart and upon checkout.

Hours & Contact

Hours & Contact

The Venetian Assistance Center

  • Visit In Person

    November 16 - 27

  • Hours

    Sun – Mon: 9am – 5pm

  • Tues – Sat: 11am – 5pm

  • Closed November 24 Thanksgiving Day

  • Grazie Gifts Shopping Event Customer Service Team

    Phone:

    833.568.6105
  • Email:

    orders@graziegiftsevent.net
  • 8 AM - 5 PM Pacific Time, Monday - Friday excluding holidays (Thanksgiving Day, Nov 24 and Friday Nov 25 are holidays)

The Venetian Assistance Center

  • Visit In Person

    November 16 - 27

  • Hours

    Sun – Mon: 9am – 5pm

  • Tues – Sat: 11am – 5pm

  • Closed November 24 Thanksgiving Day

  • Grazie Gifts Shopping Event Customer Service Team

    Phone:

    833.568.6105
  • Email:

    orders@graziegiftsevent.net
  • 8 AM - 5 PM Pacific Time, Monday - Friday excluding holidays (Thanksgiving Day, Nov 24 and Friday Nov 25 are holidays)

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