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Frequently Asked Questions

Venetian Rewards

About Venetian Rewards


Have questions about Venetian Rewards and how it can reward you for everything you do? We’ve got answers here.

Venetian Rewards FAQs

 
 

What is the new Venetian Rewards?

Venetian Rewards is The Venetian Resort Las Vegas’ exclusive loyalty program that allows guests to be recognized and rewarded for their spend throughout the resort and casino. The new program has more tangible benefits, more transparent earning, and more ways to earn Rewards Points.

 

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When did Grazie Rewards change to Venetian Rewards?

The new Venetian Rewards Program launched on Marech 1, 2024, at the start of the Tier Year.

 

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I already have a Grazie Rewards account, do I need to sign up for a Venetian Rewards account?

No. For your convenience, your Grazie Rewards account is now your new Venetian Rewards account using the same card number. You can access your account online using the same sign-in information.

 

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How many Tier Points are required to get to each tier?

  • Jade | 0 – 2,999 Tier Points (Entry Level New Member Tier)
  • Sapphire | 3,000 – 19,999 Tier Points
  • Ruby | 20,000 – 49,999 Tier Points
  • Diamond | 50,000 + Tier Points

 

 

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Did I lose my Tier Status and Rewards Points that were earned while participating in Grazie Rewards when the program converted to Venetian Rewards?

No, all new Tiers were determined based on the last Tier Year of Grazie Rewards program (March 1st, 2023 – February 29th, 2024). The earned Tier Level for the qualifying year was matched in the new program based off the Grazie Tier Point earning thresholds. Any Rewards Points that were earned under the Grazie Rewards Program rolled over to the new Venetian Rewards Program under the same expiration criteria. Future Tier and Rewards Points after March 1st, 2024 will follow the new earning criteria.

Example listed below for Tier Level determination:

By the end of February, 2024:

  • If I earned 1,000 Tier Points, I will become: Sapphire
  • If I earned 10,000 Tier Points, I will become: Ruby
  • If I earned 40,000 Tier Points, I will become: Diamond

 

 

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Will my offers be affected with the new Venetian Rewards Program?

No. Offers and promotions are based on your gaming activity. Your tier benefits are achievements, awarded based on your tier status. Your offers and promotions will not be affected.

 

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What is the difference between Venetian Reward Points and Tier Points?

Venetian Rewards points will be redeemable, while Tier Points determine Tier Level and benefit eligibility. Redeeming Rewards Points does not impact Tier Points or Tier Level.

 

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How will Tier Points be earned?

  • Slots | 1 pt per $4 (wagered) of coin-in
  • Video Poker | 1 pt per $10 (wagered) of coin-in
  • Tables | Based on Average Bet, Duration of Play, and Game Type
  • Experiential Spend | Hotel, Dining, Entertainment, Retail & Spa | 2 pts per $1 spend

 

 

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How will Rewards Points be earned?

  • Slots | 1 pt per $4 (wagered) of coin-in
  • Video Poker | 1 pt per $10 (wagered) of coin-in
  • Tables | Based on Average Bet, Duration of Play, and Game Type
  • Experiential Spend | Hotel, Dining, Entertainment, Retail & Spa | 2 pts per $1 spend

 

 

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Who can I contact if I have more questions about Venetian Rewards or my account?

Please email venetianrewards@venetianlasvegas.com and the team will be in touch.

 

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Why should I sign up for Venetian Rewards?

Venetian Rewards is Las Vegas’ premier loyalty program, and members are always guaranteed the best rates, exclusive access and benefits, and the best way to earn gaming benefits like comps and free play.

 

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How can I sign up for Venetian Rewards?

Before you arrive at our Resort

  • Join at venetianlasvegas.com/rewards
  • Ask to join through our call center at 866.659.9643

When you are at our Resort

  • Venetian Rewards Desk
  • While playing Slots
  • While playing Table Games
  • Visiting our Cage

 

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How can I obtain a Venetian Rewards card?

You can obtain a Venetian Rewards card at the Venetian Rewards Desks located on The Venetian and The Palazzo casino floors. The desk on The Venetian casino floor is located near the poker room, and the desk on The Palazzo casino floor is located next to the casino cage.

 

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Where can I use the Venetian Rewards card?

  • At slot and video poker games
  • At table games
  • In the poker room to have play rated
  • At participating partners to earn and redeem and to receive discounts and upgrades. Ask the Front Desk during check-in to add your Venetian Rewards account number to your reservation

 

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What do I get for signing up as a new member?

  • See all the advantages of being a member of Venetian Rewards here.
  • In addition, new members receive extra incentives for slot play
  • Visit a Venetian Rewards Desk on The Venetian or The Palazzo casino floors for full details

 

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Does my Tier Level change if I redeem my Venetian Rewards Points?

No. You retain your Tier Level regardless of how many Venetian Rewards Points you redeem. The Tier Level will only change if you don’t obtain the amount of Tier Points needed to get to the next Tier (Sapphire = 3,000 Tier Points/Ruby = 20,000 Tier Points/Diamond = 50,000 Tier Points) before March 1st of each year.

 

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Do I earn points for playing table games?

Yes, you can earn Rewards Points for your table games play. Using your card while playing table games is also the only way for you to be rated so you can be eligible to receive comps and additional offers.

 

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How can I check my Point Balance?

You can check your Point Balance online at venetianlasvegas.com/rewards, at either Venetian Rewards Desk, or any Slot or Video Poker Machine with the iView Screen.

 

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How do I redeem my Venetian Rewards Points for Slot Credits?

Visit the Venetian Rewards Desk to set up a PIN number. Insert your Venetian Rewards card into any slot machine and select REDEEM POINTS. Enter your PIN and the amount you wish to redeem. Ask the Venetian Rewards Desk for Instruction Cards, if needed.

 

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When do my points expire?

  • Venetian Rewards Points expire after 12 months without earning a Venetian Rewards Point
  • Grazie Gifts Points expire at the conclusion of the annual Grazie Gifts event
  • Tier Points balances reset to 0 on March 1st each year

 

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How can I update the information on my account – address, email, phone number, etc.?

Online at venetianlasvegas.com/rewards or in-person at either Venetian Rewards Desk.

 

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Can I transfer my available points to somebody else?

No. Points and all associated benefits are non-transferable.

 

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Can my spouse/family member/friend and I sign up for the same account together?

No. Venetian Rewards does not offer joint accounts.

 

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Does my Venetian Rewards account expire?

No. However, you must re-qualify for Sapphire, Ruby, and Diamond Tier Levels every 12 months. On March 1st each year, all Tier Points reset to zero, and your Tier for that program year is established.

 

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How do I obtain a copy of my Win/Loss statement?

2023 Win/Loss Statements are available at venetianlasvegas.com/rewards for you to view and download.

If you have any additional questions email WinLoss@VenetianLasVegas.com. Please allow up to 72 hours for a reply. 

 

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How do I obtain a copy of my taxable winnings and Tax forms?

For inquiries or copies on taxable winnings, such as W2G and 1042-S forms you can email.
LV_acct_operational_accounting_team@VenetianLasVegas.com
Please allow up to 72 hours for a reply.

 

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